Competitive advantage in the telco arena has moved and is now based on taking a customer centric view where issues like time to market for new services, SLAs and QOS as experienced by the end user are critical to success.

This change has driven the back office Operations Support Systems (OSS) to the front line of the business and is forcing the adoption of Next Generation OSS where business processes, enterprise data and system interfaces are based on industry standards such as NGOSS, eTOM, SID and OSS/J. Our goal is to provide you with the widest range of OSS training to enable your organisation' transformation to meet these new realities.

HGTelekom is a member of the OSS/J. We work closely with other members to develop and deliver courses covering all aspects of the OSS/J standard. We provide onsite and public training aimed at Executives, Architects and Developers.

In addition to our own range of courses we manage the training process for organisations such as the TeleManagement Forum (TMF).

HGTelekom's approach is to only use practicing experts who are involved in the standards initiatives to deliver training. This enables us to go beyond standard training and deliver an enriched experience by incorporating your project specifics directly into the training programme.

Please feel free to contact me directly to discuss any aspect of HGTelekom's training.

George Greenlee

C.E.O HGTelekom

Mobile +353 87 2361567