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Course details:
Copyright TeleManagement Forum 2006 ©
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Leader:
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To be decided
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Intended for:
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OSS/BSS professionals including:
business managers, enterprise solution architects, process practitioners (managers, developers, and implementers), and solution providers.
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Prerequisites:
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• A general awareness of the TeleManagement Forum and its work;
• General recognition of business process modeling as an aid to understanding and improving business operation
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Length:
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One day
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Technology being taught:
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The course aims to provide an overview of eTOM and some high level views on its deployment.
It provides the student with information from which they can assess their own deployment business case.
It does not provide the student with a deployment methodology.
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Upon completion, delegates will be able to:
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• Understand the role of the eTOM within an enterprise, and the benefits of using it;
• Recognize what is required for the eTOM to be extended to meet enterprise needs;
• Understand how eTOM process decomposition is used to “drill down” to lower levels (“Level 2”);
• Recognize the relationships between the eTOM framework and various other models (NGOSS, SID, TMN, ITIL);
• Understand the necessary steps for decomposing a business process problem and apply the eTOM to solving it
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Agenda:
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• eTOM – Overview;
• eTOM Level one processes;
• Process decomposition and process flows;
• Introdcuing the eTOM into your oganisation;
• eTOM in action;
• eTOM and other standards;
• eTOM practical work
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Pricing:
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• TM Forum member pricing = TO BE ANNOUNCED
• TM Forum non- member pricing = TO BE ANNOUNCED
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